Your whole front desk. In one place.

gema answers your clinic line on the first ring — evenings, weekends, holidays, and every time your team is with a patient.

Real availability, real appointments. gema books, moves and cancels while the caller is still on the line, and confirms it before they hang up.

When a caller needs a person during your open hours, gema transfers the call to your office line. After hours, gema flags it for your team.

Patients text to book, reschedule or ask a question, and gema replies like your best front-desk person would.

gema reads patient emails and answers them — booking requests included.

A patient on your website can ask a question and book in the same chat window.

A local number for gema to answer, ready the day you go live.

Real-time availability across every practitioner and service. Customise the look, the wording and the services it offers.

A hosted booking link to share anywhere — Google, Instagram, email signatures.

Patients manage their own appointments without calling, so a cancelled slot is back on the calendar in seconds.

Working hours, breaks and one-off changes for every practitioner, each with their own calendar colour.

Every booking and cancellation is sent straight into Aspire, Cliniko, Juvonno, IntakeQ / PracticeQ or Practice Better (beta).

Email reminders on every plan; on Front Desk, reminders by text, email or an AI phone call.

Each reminder, email and text shows whether it reached the patient.

Patients sign in with a one-time code to see their appointments, message your clinic and update their details.

New patients get their paperwork by email as soon as they book their first visit.

Website and portal messages wait in one place until someone on your team marks them done.

Every patient with their appointments, conversations, notes and tags, searchable in seconds.

Every call, text, chat and email in one activity log — who reached out, what they wanted, and whether it became a booking.

Bookings, after-hours activity, which channels patients use, and how many bookings gema made.

Your team asks gema anything about the clinic — typed or out loud — and it answers or does the job.

Owners, admins and clinicians each see what they need — clinicians see their own patients.

Switch between clinic locations from one sign-in.

An email when you reach 75, 90 and 100% of your monthly credits, so there are no surprises.

A checklist that fills itself in from your setup and walks you to launch.

An AI-readable profile of your clinic, so AI assistants can describe you accurately and send patients to book.

A document library gema can search, with shelves that decide who on your team can read each file.

Your own team answers the clinic line inside gema, with an AI copilot on every call. A separate product from Front Desk.

Patient records are encrypted in transit and at rest.

Patient email, phone and date of birth are masked until someone chooses to reveal them — and every reveal is logged.

Opening a patient record in our internal tools writes an append-only log entry you can read back.